According to Conosco, 43% of companies outsource IT services in some shape or form. Should that number be even higher? IT outsourcing is the process of delegating a company’s business process to third parties or external agencies, leveraging benefits ranging from low cost labor, improved quality to product and service innovation.
In order to successfully operate an IT support operation, whether within an enterprise or within a service provider organization on behalf of clients, it is critical to be specific and aware of the IT support levels. Support level is the extent of technical assistance provided for an IT software product to its customers.