Licenses to Run Your New Café and Restaurant in Singapore

There are many food licenses and permits an owner has to secure before opening his/her own restaurant/café in Singapore. No owner would want to face legal implications from the government because of negligence over simple paperwork. Especially in Singapore where the food safety regulations are extremely strict. Some of the food licenses required for a restaurant and a café overlap each other. We will go further into detail about these licenses in this article.

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How To Deal With Disappointed Customers

Accepting the fact that you have disappointed a customer takes a great deal of humility. When you are in this difficult situation, your relationship with your customer is icy and the last thing you want is for your disappointed customer to become a former customer.

With so many online channels for customers to give you a crippling review, you need to treat them well. A single bad review can tear down your entire reputation, and it will be far worse if you handle it carelessly.

At the same time, disappointed customers present a great opportunity for you to show outstanding customer service. Admitting your faults will make your customer less agitated and possibly give you a chance. At the very least, you avoid going viral for the wrong reasons. If all goes well, you will not only keep your customer, but you will also get good reviews and referrals for your integrity.

Take care of your disappointed customers. Emphasize your empathy. Deliberately go to great lengths to reconcile. Do not take short-cuts. Here’s the full, no-nonsense guide to seriously amend your mistakes.


Admit Your Fault

I assume that you are indeed in the wrong. If you are right and your customer is trying to take advantage of you, the following steps are not for you. Instead, you should read _____________.

So, you admit it’s your fault. You need to be upfront and say that you are truly sorry. Do NOT say “I am sorry for this terrible inconvenience. We all make mistakes from time to time…” Do NOT ever trivialise your mistake. The fact that your customer complained, it is not trivial to him. Empathize with his situation.


Explain Your Mistake

Often a one-liner apology will be interpreted as not taking your mistake seriously. Take the embarrassing and humbling step of going through with your customer what went wrong. The key is to EXPLAIN your mistake, not justify or rationalize it.

When you take the time to show that you understand the entire process, you assure your customer that you understand his situation thoroughly. You show that you are being sincere and empathetic rather than dismissive.

However, please do not apologise for something that is not your fault. If your customer did have a part of the blame, you should also write it clearly and concisely.


Offer A Solution

Giving a compensation that is due your mistake is difficult because it is often not possible to quantify your faults. To you, the fault may not look big. But to your customer’s situation, it may matter a great deal. So do not under-compensate.

Sometimes overcompensating can actually do more good for the long-term relationship with your customer. You need to be discerning about the nature of the relationship and decide how much you value it.


Follow Up

After compensating, it is very tempting to immediately forget the ugly episode and move on. However, I personally recommend that you follow up with your customer to ask for feedback. Let your customer release all his opinions and not bottle them up against you. Remember to value the relationship over your ego.

Usually at this point, your customer would have sobered up from his anger. With the benefit of hindsight, your customer can reflect on the episode from a fresh lens. Usually, they will be forgiving. Sometimes, they will think “Hey, actually it wasn’t that bad. Thanks for going so far to look after my needs.”


With the respect you earn, your relationship has weathered a terrible storm and you have passed the test. Your customer will remember this episode vividly. Such humility and sense of responsibility are rare, and your customer might not even expect you to take so much effort to recover the relationship.

It sounds so simple, yet it is often a huge challenge for any of us to go the extra mile when we can just try to forget our mistake and hopefully it just disappears. But if we have courage, we might just be rewarded handsomely with a loyal customer that is hard to earn these days.


ThunderQuote is the most comprehensive business services portal in Singapore, Australia and ASEAN , where hundreds of thousands of dollars of procurement contracts are sourced every month by major companies like Singapore Press Holdings, National Trade Union Congress and more.

How Much Does It Cost to Develop a Mobile App in Singapore? A Price Guide | ThunderQuote

Mobile apps are now integral parts of life and Singapore reports the highest smartphone penetration in the world at 90%. This multi-billion-dollar industry is clearly here to stay and it is a no brainer that everyone intends on riding the mobile wave.

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5 Reasons Why E-Procurement Makes Sense!


When it comes to procurement, everyone that is in the industry will tell you that it is a hard thing to handle as well as master. However, as the times have changed, the way procurement managers work with the procurement of services have also evolved alongside technology. E-procurement has been around for years now and if you ask anyone directly linked in the business, they will tell you that it’s a very daunting system that takes some time to get used to. E-procurement is not for the faint hearted and e-procurement systems can help your business immensely if you figure out the right way to get it done! 

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Top 5 Resources for Developing an Android app

Many companies are now diving into the trend of creating their own mobile app. But it isn’t exactly the easiest thing to pick up right into and I’m sure we’re all a little press for time to slowly learn this new complicated skill. Learning to develop an app for Android would require you to set up Android Studio, download the SDK, learn Java and more. While the inertia for starting is definitely real, and the journey seemingly daunting, there are several resources you can check out to guide you along.  You can use these 5 resources to pick up a new skill at your own convenience.

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10 Free Resources Every Aspiring Entrepreneur Must Have

As an aspiring entrepreneur, you might be slightly tied up with resources. Manpower and capital may not be something you get in abundance. But fret not! With technologies and smart solutions in place, there are free resources for you to tap on to efficiently run your start-up!

We have categorized some resources you can tapped on based on categories for easy referencing as shown below:

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5 Business trends to follow in 2017

There are new trends every year that dominate businesses. In order to increase the chances of achieving success, it is important for businesses to adopt the trends. Having a good understanding of these changes will help you progress and thrive in the current market.

Here are five business trends that are most likely to have the largest effect on your organization:

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8 reasons to start your business in 2017

Are you an aspiring entrepreneur who has been thinking of setting up your own business but lack the courage to do so? Perhaps you already have a plan, but there’s a multitude of reasons why entrepreneurship is risky. From the lack of resources, to losing sleep, to possibly ending up in a pile of debts, the inertia to start seems pretty high.

However, there has never been a better time to start your own business than 2017. Here are some reasons to motivate you to take the first steps in starting up your own company.


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8 effective tips for a killer marketing event

In order to execute a killer event, you would want a good turn up and high conversion rates. Additionally, as an event marketer, you need to ensure that everything goes smoothly while focusing on your main task: promotion and network.

Planning a successful marketing event campaign can be stressful. But here are some tips to help you accomplish a successful event.

Before diving into the planning stages, ask yourself these questions:

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Virtual Reality: The Shopping Experience of The Future | ThunderQuote

Since the foundation of civilisation, the sale of goods has transpired through physical, tangible, retail storefronts where we can go to buy clothes, furniture, gadgets, tools, anything we want really. The rise of virtual and augmented reality signals the possibility that we may be nearing the end of the necessity for businesses to have a physical retail shopfront. With over 43 million headsets in active circulation right now across the world, retailers are at a point where it may finally be possible to create, or even convert, to virtual reality ecommerce experiences.

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